Fairwork Colombia Ratings 2025: Informality and technological dependence

Fairwork Colombia Ratings 2025: Informality and technological dependence

This report presents the fourth Fairwork assessment of digital labour platforms in Colombia, building on previous reports published between 2021 and 2023 to provide a longitudinal view of platform work in a context marked by informality, inequality, and regulatory uncertainty. The 2025 report evaluates five platforms in delivery, ride-hailing, and domestic workusing Fairwork’s five principles: Fair Pay, Fair Conditions, Fair Contracts, Fair Management, and Fair Representation. The findings show limited but notable progress alongside persistent structural challenges. Only two platforms achieved meaningful scores: HogarU, which leads the ranking with 8 out of 10 points, and Cabify, which scored 5 points. Most major delivery and ride-hailing platforms failed to demonstrate to meet minimum fairness standards, continuing to externalise risks and costs onto workers. HogarU and Cabify were the only platforms to demonstrate compliance with minimum wage requirements, while only Cabify met the living wage benchmark. The report highlights growing worker organisation, particularly among delivery workers through the union UNIDAPP, which has contributed to partial regulatory advances. However, significant protection gaps remain for ride-hailing, care, beauty, and cloud workers, underscoring the need for broader regulatory action and collective pressure.