Fairwork Peru 2025 scores: recognition without transformation: beyond dialogue in the platform economy

The Fairwork Peru 2025 report presents a comprehensive assessment of working conditions in the Peruvian platform economy, focusing on the main transportation and delivery platforms operating in the country, including Uber, Cabify, DiDi, inDrive, Rappi, and PedidosYa. The study also incorporates, for the first time, a locally based digital platform mediating domestic work: Hadas Perú. The findings indicate that job insecurity remains structural, as platforms systematically transfer economic risks, operational costs, and legal responsibilities onto workers through independent contracting arrangements. Despite the growing economic relevance of digital labour platforms in Peru, the absence of a specific regulatory framework for platform work has resulted in weak labour protections, limited access to social security, and high levels of income instability for workers.

Drawing on documentary analysis, engagement with participating platforms, and interviews with workers, the study evaluates each company against the five Fairwork principles: fair pay, fair conditions, fair contracts, fair management, and fair representation. The 2025 scores show that only one ride-hailing  platform, Cabify, was able to demonstrate partial compliance with minimum standards, achieving a score of 4 out of 10, primarily in relation to payment transparency and mechanisms for handling driver complaints. No platform achieved full compliance across all five principles. The findings highlight persistent deficiencies in due process protections, the opacity of algorithmic management systems, and the absence of effective mechanisms for worker voice and collective representation. The report underscores the urgent need for public policy reforms in Peru to address regulatory asymmetries, guarantee minimum labour protections, and prevent the platform business model from continuing to rely on informality and worker vulnerability.

A distinctive feature of the Fairwork Peru 2025 report is the inclusion, for the first time, of a digitally mediated domestic work platform. This broader scope highlights how phantomization is extending beyond mobility and delivery services into historically informal and feminised sectors of the labour market. The findings show that digital intermediation in domestic work often reproduces existing inequalities, including income instability, limited access to social protection, and weak grievance mechanisms. This underscores the need for gender-sensitive and sector-inclusive approaches to platform labour regulation in Peru.