Humans In The Loop ( AI )

Humans in the Loop provided documentation confirming that they pay workers at least the minimum wage in the relevant jurisdiction, before costs.

HITL minimises risks for workers by excluding potentially harmful tasks such as content moderation, military-related projects, and explicit content unless workers give explicit consent. Their Safeguarding Policy outlines health and safety standards, now formally required to be shared with all workers via subcontractor agreements and training. While they offer a Health Insurance Fund, the lack of paid time off or broader protections meant they did not receive the second point.

HITL was awarded one point for improving contractual transparency. While initially not all subcontracted workers received clear terms, the organisation introduced new mechanisms—like mandatory signed Worker Acknowledgement Forms (WAFs) and random audits—to ensure all workers are informed of project details, payment, expectations, and safeguarding policies.

HITL was awarded both points for fair management. Its Safeguarding Policy and Code of Conduct prohibit exploitation, harassment, and discrimination, and include protections against retaliation. The company promotes gender equity and has improved mechanisms for workers—especially subcontracted ones—to directly raise concerns through feedback emails and formal onboarding procedures. HITL also reinstated its complaints mechanism to ensure prompt and sensitive responses.