Fairwork focuses on companies that use digital platforms to distribute piecemeal work to workers who need access to their app or website to undertake it. We score companies against the following five principles.
Fair Pay: Workers, irrespective of their employment classification, should earn a living wage in their home jurisdiction after taking account of work-related costs.
Fair Conditions: Platforms should have policies in place to protect workers from foundational risks arising from the processes of work and should take proactive measures to protect and promote the health and safety of workers.
Fair Contracts: Platforms provide clear and transparent terms and conditions and they do not impose unfair contract terms.
Fair Management: There should be a documented process through which workers can be heard, can appeal decisions affecting them, and be informed of the reasons behind those decisions. There must be a clear channel of communication to workers involving the ability to appeal management decisions or deactivation. The use of algorithms is transparent and results in equitable outcomes for workers. There should be an identifiable and documented policy that ensures equity in the way workers are managed on a platform (for example, in the hiring, disciplining, or firing of workers).
Fair Representation: Platforms should provide a documented process through which worker voice can be expressed. Irrespective of their employment classification, workers should have the right to organise in collective bodies, and platforms should be prepared to cooperate and negotiate with them.
For each of the five Fairwork Principles, a basic point and an advanced point can be awarded to platforms based on the degree to which the principle is fulfilled. For more detail on the scoring mechanism see our Fairwork Methodology.
Fairwork will work with your company to establish what sort of evidence can be used to verify each of our ten thresholds of fairness. We will only ever publicly release summary information about points that are awarded and make no comment on points that are not awarded. Non-awarded points can mean that a particular standard has not been adhered to, but could also indicate that insufficient data is available for us to assign a score for that particular principle.
We cross-check all information with publicly available data and reports, a whistleblowing feature on our website, and anonymous interviews with workers. In cases where there are discrepancies, we seek further supporting evidence.
Platforms wishing to participate in the voluntary scoring process will be asked to pay a fee to finance the process of research, data gathering and compilation. The process should be carried out within three months of the Fairwork team receiving evidence from the platform. Scores will then be posted on the Fairwork website on a bespoke page for your company.
Why Score your Platform with Fairwork?
Consumers want to know if companies they get services from treat their workers fairly. Investors are increasingly aware that ethical consumerism is on the rise and they want to support companies that not only focus on growth, but also sustainability and fairness. Fairwork can support these aims.
Fairwork is a global research institution which tracks and understands the changing working practices in the platform economy across the world. We offer a range of technical consultancy, local knowledge of markets and expertise in international and national labour law. If you decide to score your platform voluntarily with us, we can support you to continually improve your standards of fairness and to communicate this to your potential customers and investors.
Scoring process might be beneficial for:
- Highlighting your ethical and fair practices
- Showcasing the concrete steps you are taking for the well-being of your workers
- Having a deeper understanding and awareness of the local and global contexts in your industry and where your platform stands
What Fairwork Provides
Each application will be appointed a Scoring Lead who will liaise directly with you throughout your application process and scoring process. You will receive direct reporting on how you compare with other platforms in your industry and where possible, in the countries you operate in. You will hear about the best practices in your industry and how you can implement them in your platform.
Your application will be reviewed by a team of experts who will also provide you with a detailed report about your current score, and how to improve it and/or sustain it. We require platforms to score at least 7 out of 10 in our principles for us to be able to issue a kitemark. The final score should include achieving the basic point on all five principles.
Once you receive a score, you will be able to display it on your website, promotional materials and products to demonstrate to your workers, consumers and investors that you strive to meet the highest standards of fairness in the platform economy. When used on websites and apps, the kitemark should link back to your company page on the Fairwork website.
All platforms who meet our minimum score:
- Appear on our website and list of platforms which we have scored, so that consumers, prospective funding bodies and organisations, workers and the general public can easily see how they ensure Fairwork standards.
- Can display their Fairwork score on their website, promotional materials and products.
- Can work with us to showcase their score to promote their commitment to fair work standards in the platform economy.
- Receive a Fairwork Report about their score and specific suggestions to improve it or showcase their good practices.
- Are kept up to date through our regular newsletter, country reports and annual report.
Voluntary Scoring Fees
Application fees are payable on application and cover the costs of the scoring process.
All awarded scores will be valid for a period of twelve months, after which the platform and/or Fairwork can decide whether to initiate a reappraisal. Reappraisal fees are based on the growth of your company size, number of platforms you have across different countries which you would like to be included in the scoring process and the range of sectors your company operates in. Reappraisal fees are to be discussed with each platform at the end of the first scoring year. Please note that requirements set out in our principles need to be met every year for us to be able to issue a kitemark.
If no reappraisal is carried out, then the previous score will expire and platforms will be asked to take down any Fairwork score displayed on their materials.
We evaluate applications on a rolling basis. Depending on the size of your company and the range of industries you operate in, the duration of evaluations might differ. Your Scoring Lead will communicate a clear timeline with you after your application.
Please note that subcontractors and suppliers that work with you to fulfill the mission of your platform will also need to fulfill the criteria set out in our principles. If you have any questions, please get in touch directly with your Scoring Lead for more information.
We conduct evaluations off-site, but if on-site visits are necessary, any travel, accommodation and daily per diem costs [in line with the HMRC recommendations] of Scoring Leads will be covered by the applicant company, in addition to scoring costs.
Please fill in this application form with as much information as possible and email it to firstname.lastname@example.org. If you require any assistance in filling out the form, please drop us a line with your phone number and we will get back to you.