Fairwork Amazon Report: Transformation of the Warehouse Sector through AI

Fairwork Amazon Report 2024 Cover

The report by Fairwork and the Global Partnership on Artificial Intelligence (GPAI) offers insight into how AI and robotics deployment and integration in Amazon warehouses across the UK are changing the experiences and conditions of workers. Although the stated objectives of these technologies are to improve operational efficiency and create better work environments, this research shows that these technologies can put workers at mental and physical risk.

What can be done about it? The report’s lead author, Dr Funda Ustek Spilda said: “Rather than only analysing specific AI technologies being deployed, we should look at the overall infrastructural system that is changing through AI. Workers’ experiences show that without asking the necessary questions when introducing these technologies into workplaces, workers might end up suffering from important harms.”

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