Creative Words ( Cloudwork )

The platform meets all required thresholds. There was evidence that there is a structured and efficient payment process that ensures that workers get paid on time and for all completed work. After engaging with Fairwork, Creative Words reduced the payment window of 15 days and introduced clearer explanations of the rate negotiation process in the official documentation.

The platform meets all required thresholds. There was evidence that workers earned a minimum wage after costs.

The platform meets all required thresholds. There is a system in place to match individual translators with jobs and thereby to reduce unpaid work time spent on checking or applying for jobs. After engaging with Fairwork, Creative Words introduced a clear explanation of their policies regarding job allocations in the official documentation. 

The platform meets all required thresholds. The research team found measures to mitigate health and safety risks. For instance, Creative Words policies prohibit abusive and violent behaviour. The platform has adequate data privacy and security measures in place. After engaging with Fairwork, Creative Words additionally introduced a clear policy for filtering and flagging hazardous content. 

The platform meets all required thresholds. The platform has clear and available contracts and policies. After engaging with Fairwork, Creative Words introduced a 4-week notification period for contract changes.

The platform meets all required thresholds. After engaging with Fairwork, Creative Words removed a pre-existing non-compete clause.

The platform meets all required thresholds. There is evidence that has clear and accessible communication channels, as well as an available appeal processes for when workers want to dispute management decisions. After engaging with Fairwork, Creative Words added clear guidelines for de-activation policies and appeals. 

The platform meets all required thresholds. The platform had a comprehensive equality, inclusion and diversity strategy. After engaging with Fairwork, Creative Words committed to consulting workers prior changing work allocation methods, and removed pre-existing restrictions of their non-discrimination policy to illegal acts.

Following their engagement with Fairwork, the platform commits to a process of dispute resolution in which workers have access to an independent advocate who is freely chosen by the worker, or by an independent workers’ body.

Following their engagement with Fairwork, the platform formally communicates to workers its willingness to recognise a representative body of workers.