Language:

Gengo ( Cloudwork )

Icon for Fair Pay

Principle 1: Fair Pay

Workers are paid on time and for all completed work (one point)
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Workers are paid at least the local minimum wage (one additional point)

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Icon for Fair Conditions

Principle 2: Fair Conditions

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Precarity and overwork are mitigated (one point)

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Healthy and safety risks are mitigated (one additional point)

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Icon for Fair Contracts

Principle 3: Fair Contracts

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Clear terms and conditions are available (one point)

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Contracts are consistent with the workers’ terms of engagement on the platform (one additional point)

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Icon for Fair Management

Principle 4: Fair Management

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There is due process for decisions affecting workers (one point)

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There is equity in the management process (one additional point)

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Icon for Fair Representation

Principle 5: Fair Representation

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Workers have access to representation, and freedom of association (one point)

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There is collective governance or bargaining (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


1.1

The platform meets all required thresholds. There was evidence that there is a structured and efficient payment process that ensures that workers get paid on time and for all completed work.
Icon for Fair Pay

Principle 1: Fair Pay

Workers are paid on time and for all completed work (one point)
Ring

Workers are paid at least the local minimum wage (one additional point)

1
Icon for Fair Conditions

Principle 2: Fair Conditions

Ring

Precarity and overwork are mitigated (one point)

Ring

Healthy and safety risks are mitigated (one additional point)

Ring
Icon for Fair Contracts

Principle 3: Fair Contracts

Ring

Clear terms and conditions are available (one point)

Ring

Contracts are consistent with the workers’ terms of engagement on the platform (one additional point)

Ring
Icon for Fair Management

Principle 4: Fair Management

There is due process for decisions affecting workers (one point)
Ring

There is equity in the management process (one additional point)

1
Icon for Fair Representation

Principle 5: Fair Representation

Ring

Workers have access to representation, and freedom of association (one point)

Ring

There is collective governance or bargaining (one additional point)

Ring

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


1.1

There was evidence that the platform has systems in place to ensure that workers are paid on time for all the work they complete. This includes systems to guard against unfair rejection of work by clients, and other instances of non-payment.
4.1

There is evidence that workers on this platform can easily communicate with a human representative of the platform. Workers receive an explanation for all punitive actions including reductions in their rating/platform standing, non-payment, work rejections, penalties, account blocks, deactivation and any other disciplinary actions. Explanations for punitive actions and work rejections include information on how they can be appealed. The process for workers to appeal punitive actions and work rejections is non-arduous, documented in the contract, and available to workers who no longer have access to the platform.