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Flipkart ( India )

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Principle 1: Fair Pay

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Ensures workers earn at least a local living wage after costs (one additional point)

1
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Principle 2: Fair Conditions

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Provides a safety net (one additional point)

1
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Principle 4: Fair Management

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Provides equity in the management process (one additional point)

1
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Principle 5: Fair Representation

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Assures freedom of association and the expression of collective worker voice (one point)

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Supports democratic governance (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.


An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


1.1

Flipkart guaranteed all its workers a local minimum wage after costs.

2.1

There was a documented policy to protect workers from task-specific risks, including insurance and the provision of protective equipment workers.

3.1

Terms and conditions were clear, transparent and accessible to the worker, and subject to Indian law. The ToS also includes a notification period for workers before changes are made

3.2

The platform has incorporated clauses to reduce asymmetry in liability and enable worker autonomy during dispute resolution.

4.1

There was an effective channel through which workers could communicate with the platform and appeal disciplinary actions

Icon for Fair Pay

Principle 1: Fair Pay

Ring

Ensures workers earn at least a local living wage after costs (one additional point)

1
Icon for Fair Representation

Principle 5: Fair Representation

Ring

Assures freedom of association and the expression of collective worker voice (one point)

Ring

Supports democratic governance (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.


An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


1.1

Flipkart guaranteed all its workers a local minimum wage after costs.

2.1

There was a documented policy to protect workers from task-specific risks, including insurance and the provision of protective equipment workers, as well as having a comprehensive COVID response.

2.2

Flipkart has initiated a paid leave policy for the health protection of its workers.

3.1

Terms and conditions were clear, transparent and accessible to the worker, and subject to Indian law.

3.2

The platform initiated clauses to reduce asymmetry in liability and enable worker autonomy during dispute resolution.

4.1

There was an effective channel through which workers could communicate with the platform and appeal disciplinary actions.

4.2

The platform had policies in place to tackle discrimination and inequity at various levels, including anti discrimination policies between user groups and periodic algorithmic audits to ensure fair work allocation.

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Principle 3: Fair Contracts

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Clear terms and conditions are available (one point)

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The contract genuinely reflects the nature of the employment relationship (one additional point)

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Principle 5: Fair Representation

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There is a collective body of workers that is recognised, and that can undertake collective representation and bargaining (one additional point)

1

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.


An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


Please note that in 2019 India's ratings were only for Bangalore.

1.1

Workers earn above the minimum hourly wage in Bangalore.

1.2

Workers earn above the minimum hourly wage in Bangalore after taking into account costs.

2.1

There are training procedures and working-time regulations on the platform.

2.2

There are practices that seek to improve working conditions on the platform, including insurance and active safety measures.

4.1

There is grievance procedure that is clear and documented.

4.2

There is a documented policy for ensuring equity of workers with different abilities.

5.1

There is a regular and documented worker voice mechanism available to workers.