The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.The above scores should be read in conjunction with these explanatory notes.Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.A platform can therefore receive a maximum Fairwork Score of ten points.Fairwork scores are updated on a yearly basis.
An explanation of the conditions that need to be met for a threshold to be achieved can be found here.
There was evidence that the platform provides adequate training and health and safety protocols to protect workers from task-specific risks at no additional cost to the worker.
Terms and conditions are clear and transparent. Both platform and worker are identified in the contract, which the worker signed or gave consent to. The terms are subject to Philippine laws, accessible, and explained during onboarding in full and in a language that workers could understand. There is a Privacy Notice accessible online: https://www.grab.com/ph/terms-policies/privacy-notice/ and the platform takes adequate, responsible, and ethical data protection and management measures.
There was evidence of accessible channels of communication on the website and with a human representative in-app with a response rate that is within a reasonable timeframe. There is also a process for appeals due to disciplinary actions and deactivations.
There was evidence that the platform took various actions to mitigate task-specific risks faced by drivers.
Terms and conditions were clear and transparent (discussed during the orientation), accessible, and subject to Philippine laws. There is evidence that changes to the Terms and conditions were announced within a reasonable timeframe prior to implementation.
There was a transparent communications process, including for workers to understand and appeal disciplinary decisions.
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