Language:

Deliveroo ( United Kingdom )

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Principle 1: Fair Pay

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Ensures workers earn at least the local minimum wage after costs (one point)

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Ensures workers earn at least a local living wage after costs (one additional point)

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Principle 2: Fair Conditions

Mitigates task-specific risks (one point)
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Provides a safety net (one additional point)

1
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Principle 3: Fair Contracts

Provides clear and transparent terms and conditions (one point)
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Ensures that no unfair contract terms are imposed (one additional point)

1
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Principle 4: Fair Management

Provides due process for decisions affecting workers (one point)

Provides equity in the management process (one additional point)
2
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Principle 5: Fair Representation

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Assures freedom of association and the expression of collective worker voice (one point)

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Supports democratic governance (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.


An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


2.1

The platform evidenced policies that protect workers’ safety from certain task-specific risks and has data protection measures laid out in a documented policy.
3.1

The platform meets the thresholds for this point and thus provides clear and transparent terms and conditions.
4.1

The platform has evidenced a policy that indicates due process for decisions affecting workers through an online channel with human evaluations of evidence. The appeals process available to workers who no longer have access to the platform. Thus the platform provides due process for decisions effective workers.
4.2

The platform has evidenced an effective anti-discrimination policy, promotes equality of opportunity, has a degree of transparency around algorithmic functions and data protections to reduce risks for workers.
Icon for Fair Pay

Principle 1: Fair Pay

Ring

Ensures workers earn at least the local minimum wage after costs (one point)

Ring

Ensures workers earn at least a local living wage after costs (one additional point)

Ring
Icon for Fair Conditions

Principle 2: Fair Conditions

Mitigates task-specific risks (one point)

Provides a safety net (one additional point)
2
Icon for Fair Contracts

Principle 3: Fair Contracts

Provides clear and transparent terms and conditions (one point)
Ring

Ensures that no unfair contract terms are imposed (one additional point)

1
Icon for Fair Management

Principle 4: Fair Management

Provides due process for decisions affecting workers (one point)

Provides equity in the management process (one additional point)
2
Icon for Fair Representation

Principle 5: Fair Representation

Ring

Assures freedom of association and the expression of collective worker voice (one point)

Ring

Supports democratic governance (one additional point)

Ring

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.


An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


2.1

There is adequate evidence that workers are protected from task-specific risks, including insurance and the provision of protective equipment.
2.2

There is a clear policy to protect workers from income loss, through the implementation of a hardship fund.
3.1

Terms and conditions are clear, transparent and accessible to the worker, and the law that applies is that of the country where the worker works.
4.1

There is an effective communication channel between the worker and the platform, and there is a documented process to appeal decisions affecting workers.
4.2

The platform has implemented policies to protect workers against any form of discrimination, and it has taken active steps to remove barriers to access by people from disadvantaged groups.