As the scale and scope of work mediated by digital platforms has grown in India, so has the number of workers registering on such platforms. This rapid growth has also raised questions about the work conditions that result from digital mediation.
This is the second year of scoring platforms using the Fairwork principles in India. Last year, twelve platforms, from sectors including ride-hailing, e-commerce, food-delivery, and home services, were scored. This year, eleven platforms were scored, with nine being repeated from the first year. Data from multiple sources indicates that, as of February 2020, an estimated three million workers were registered on the eleven platforms scored this year.