Fairwork Serbia Ratings 2023: Delivering Discontent: Dynamic Pricing and Worker Unrest

This year’s report marks the third year of Fairwork research in Serbia. It casts light on the evolving landscape of the digital labour platforms in the country and highlights the key changes that have taken place since last year’s study.

In 2023, the digital platform sector remained dominated by two key players—Glovo and Wolt–while the remaining market share was filled by platforms such as Mr.D, CarGo and Yandex Delivery Serbia. This report analyses these four platforms against the five principles of fair work: fair pay, fair conditions, fair contracts, fair management, and fair representation.

This year’s report shows that there has been progress in certain areas of fair work compared with the 2022 report, mainly in fair conditions and fair management practices. However, there is still plenty of room for further improvements of working conditions while ensuring fairness and transparency of platform work. In particular, there is a clear need for a fair legal environment for platform workers that supports fair work conditions, regulates for fair representation, and contributes to greater safety and protection for workers.