Lieferando ( Austria )

Icon for Fair Management

Principle 4: Fair Management


Provides equity in the management process (one additional point)

Icon for Fair Representation

Principle 5: Fair Representation


Supports democratic governance (one additional point)



The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


Lieferando workers earn above the minimum wage threshold in 2021.


Lieferando workers earn above the living wage threshold in 2021.


Lieferando took various actions to mitigate risks faced by riders by providing helmets and other protective clothing, online tutorials and training.


Lieferando workers are provided paid sick, holiday pay, and parental leave options.


Lieferando’s contracts are subject to Austrian law, and are clear, and easy to access at all times.


The Lieferando contract is free of clauses which unreasonably exclude liability on the part of the platform.


There is a transparent communications process, including for workers to understand and appeal disciplinary decisions.


Liefernado has a workers’ council representing all its workers.