The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.The above scores should be read in conjunction with these explanatory notes.Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.A platform can therefore receive a maximum Fairwork Score of ten points.Fairwork scores are updated on a yearly basis.
An explanation of the conditions that need to be met for a threshold to be achieved can be found here.
Terms and conditions were clear, transparent and accessible.
Workers report risks of Robbery and theft, safety and security. The platform provides them with Helmets, Safety jackets and raincoats, and safety training. Live location tracking of workers by platform. Chaldal ensures that all delivery workers have a valid driver’s license.
Chaldal has a data security policy- it stores contact details, real-time location, and delivery completion data of its workers.
Workers are given a contract when they join the platform. Workers read through terms and conditions before joining the platform, and can readily access terms in conditions in Bangla. The terms and conditions of the contract are not publicly accessible and therefore could not be evaluated.
Chaldal workers are employees of the platform and are not categorized as independent contractors.
There is a clear and dependable channel of communication with the platform. Most workers say Platform is readily available to workers when issues need to be addressed. Many workers have faced disciplinary issues and almost all workers faced deactivation from platform. In the worker app, workers can request for “reconcilliation” where they have the option to be connected to an “accountant” who can help workers resolve issues that may arise during delivery.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
This cookie remains on your computer for 365 days, but you can adjust your preferences at any time by clicking on the "Cookie settings" link in the website footer.
Please note that if you visit the Oxford University website, any cookies you accept there will appear on our site here too, this being a subdomain. To control them, you must change your cookie preferences on the main University website.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
This website uses the following additional cookies from third party websites:
These cookies will remain on your computer for 365 days, but you can edit your preferences at any time through the "Cookie Settings" in the website footer.
Please enable Strictly Necessary Cookies first so that we can save your preferences!
This website uses Google Tags and Google Analytics to collect anonymised information such as the number of visitors to the site, and the most popular pages. Keeping these cookies enabled helps the OII improve our website.
Enabling this option will allow cookies from:
These cookies will remain on your website for 365 days, but you can edit your cookie preferences at any time via the "Cookie Settings" button in the website footer.