The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.The above scores should be read in conjunction with these explanatory notes.Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.A platform can therefore receive a maximum Fairwork Score of ten points.Fairwork scores are updated on a yearly basis.
An explanation of the conditions that need to be met for a threshold to be achieved can be found here.
There was a transparent and dependable communications process, including for drivers to understand and appeal disciplinary decisions.
Only one worker recalled signing a contract but most remember accepting terms and conditions on the app.
The terms and conditions are accessible through the website. The language is both in English and Bangla(local Language). And it is accessible at all time.
Amendments will be effective upon Uber’s posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Drivers’ continued access or use of the Services after such posting constitutes ones’ consent to be bound by the Terms, as amended. Agreements can be signed online.
There is a call centre available for workers to access. But Most workers say there is no clear channel of communicating with platforms, and those that do communicate have had bad experiences. Many have been deactivated and disciplined. A detailed outline of how to get support from the app is available on website.
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