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Creative Words ( Cloudwork )

Icon for Fair Pay

Principle 1: Fair Pay

Workers are paid on time and for all completed work (one point)

Workers are paid at least the local minimum wage (one additional point)
2
Icon for Fair Conditions

Principle 2: Fair Conditions

Precarity and overwork are mitigated (one point)

Healthy and safety risks are mitigated (one additional point)
2
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Principle 3: Fair Contracts

Clear terms and conditions are available (one point)

Contracts are consistent with the workers’ terms of engagement on the platform (one additional point)
2
Icon for Fair Management

Principle 4: Fair Management

There is due process for decisions affecting workers (one point)

There is equity in the management process (one additional point)
2
Icon for Fair Representation

Principle 5: Fair Representation

Workers have access to representation, and freedom of association (one point)

There is collective governance or bargaining (one additional point)
2

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


1.1

The platform meets all required thresholds. There was evidence that there is a structured and efficient payment process that ensures that workers get paid on time and for all completed work. After engaging with Fairwork, Creative Words reduced the payment window of 15 days and introduced clearer explanations of the rate negotiation process in the official documentation.
1.2

The platform meets all required thresholds. There was evidence that workers earned a minimum wage after costs.
2.1

The platform meets all required thresholds. There is a system in place to match individual translators with jobs and thereby to reduce unpaid work time spent on checking or applying for jobs. After engaging with Fairwork, Creative Words introduced a clear explanation of their policies regarding job allocations in the official documentation. 
2.2

The platform meets all required thresholds. The research team found measures to mitigate health and safety risks. For instance, Creative Words policies prohibit abusive and violent behaviour. The platform has adequate data privacy and security measures in place. After engaging with Fairwork, Creative Words additionally introduced a clear policy for filtering and flagging hazardous content. 
3.1

The platform meets all required thresholds. The platform has clear and available contracts and policies. After engaging with Fairwork, Creative Words introduced a 4-week notification period for contract changes.
3.2

The platform meets all required thresholds. After engaging with Fairwork, Creative Words removed a pre-existing non-compete clause.
4.1

The platform meets all required thresholds. There is evidence that has clear and accessible communication channels, as well as an available appeal processes for when workers want to dispute management decisions. After engaging with Fairwork, Creative Words added clear guidelines for de-activation policies and appeals. 
4.2

The platform meets all required thresholds. The platform had a comprehensive equality, inclusion and diversity strategy. After engaging with Fairwork, Creative Words committed to consulting workers prior changing work allocation methods, and removed pre-existing restrictions of their non-discrimination policy to illegal acts.
5.1

Following their engagement with Fairwork, the platform commits to a process of dispute resolution in which workers have access to an independent advocate who is freely chosen by the worker, or by an independent workers’ body.
5.2

Following their engagement with Fairwork, the platform formally communicates to workers its willingness to recognise a representative body of workers.