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Fiverr ( Cloudwork )

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Principle 1: Fair Pay

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Workers are paid at least the local minimum wage (one additional point)

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Principle 2: Fair Conditions

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Precarity and overwork are mitigated (one additional point)

1
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Principle 3: Fair Contracts

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Contracts are consistent with the workers’ terms of engagement on the platform (one additional point)

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Principle 4: Fair Management

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There is equity in the management process (one additional point)

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Principle 5: Fair Representation

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Workers have access to representation, and freedom of association (one point)

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There is collective governance or bargaining (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows one ‘basic point’ to be awarded corresponding to the first threshold, and an additional ‘advanced point’ to be awarded corresponding to the second threshold. The advanced point under each Principle can only be awarded if the basic point for that Principle has been awarded. The thresholds specify the evidence required for a platform to receive a given point.

Platforms are only awarded a point when there is evidence to show that the platform fulfils the threshold set in a Principle. As such, a 0 score means either there was no verifiable evidence to award a point or the platform failed to fulfil the given threshold. A platform can therefore receive a maximum Fairwork Score of ten points. Fairwork scores are updated on a yearly basis.

Find out more about the principles used to calculate this score.


1.1

Fiverr provided evidence of internal processes to mitigate against late and non-payment and allow workers to appeal rejections

2.1

Fiverr’s community standards include policies prohibiting objectionable content, and direct workers to free assistance if they are experiencing emotional distress. There is a documented privacy policy

3.1

Clear terms and conditions are available, and do not require workers to waive rights to reasonable legal recourse against the platform

4.1

There is a cancellation policy which ensures disputes between workers and clients can be escalated to a human representative of the platform