Jovoto ( Cloudwork )

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Principle 1: Fair Pay


Workers are paid on time and for all completed work (one point)


Workers are paid at least the local minimum wage (one additional point)

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Principle 5: Fair Representation


There is collective governance or bargaining (one additional point)



The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows one ‘basic point’ to be awarded corresponding to the first threshold, and an additional ‘advanced point’ to be awarded corresponding to the second threshold. The advanced point under each Principle can only be awarded if the basic point for that Principle has been awarded. The thresholds specify the evidence required for a platform to receive a given point.

Platforms are only awarded a point when there is evidence to show that the platform fulfils the threshold set in a Principle. As such, a 0 score means either there was no verifiable evidence to award a point or the platform failed to fulfil the given threshold. A platform can therefore receive a maximum Fairwork Score of ten points. Fairwork scores are updated on a yearly basis.

Find out more about the principles used to calculate this score.


There is a Code of Conduct and sanctions for users for violating standards. The platform allows workers to report clients who put them at risk, and there is a comprehensive data privacy policy


Unpaid search time is prevented as the platform employs an invite model


Clear terms and conditions are available, and do not require workers to waive rights to reasonable legal recourse against the platform


Jovoto provides extension legal support to workers via a dedicated email address, workers freely determined their schedules and could refuse tasks without prejudice to their standing on the platform


There is a process for disciplinary decisions to be appealed to Jovoto and if necessarily escalated to the Crowdsourcing Code of Conduct’s Ombus Office


Jovoto’s Code of Conduct includes policies on inclusion


There was no evidence of the platform prohibiting freedom of association and workers have access to independent representation through the Crowdsourcing Code of Conduct’s Ombuds Office