Lionbridge ( Cloudwork )

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Principle 1: Fair Pay


Workers are paid at least the local minimum wage (one additional point)

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Principle 2: Fair Conditions


Healthy and safety risks are mitigated (one additional point)

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Principle 3: Fair Contracts


Clear terms and conditions are available (one point)


Contracts are consistent with the workers’ terms of engagement on the platform (one additional point)

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Principle 4: Fair Management


There is due process for decisions affecting workers (one point)


There is equity in the management process (one additional point)

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Principle 5: Fair Representation


Workers have access to representation, and freedom of association (one point)


There is collective governance or bargaining (one additional point)



The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


There was evidence that the platform has systems in place to ensure that workers are paid on time for all the work they complete. This includes systems to guard against unfair rejection of work by clients, and other instances of non-payment.


On Lionbridge, translators are matched with jobs and receive job offers via email, thereby sparing workers from having to search for available jobs and reducing unpaid labour time.