Terawork ( Cloudwork )

Icon for Fair Conditions

Principle 2: Fair Conditions


Precarity and overwork are mitigated (one point)


Healthy and safety risks are mitigated (one additional point)

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Principle 4: Fair Management


There is equity in the management process (one additional point)

Icon for Fair Representation

Principle 5: Fair Representation


Workers have access to representation, and freedom of association (one point)


There is collective governance or bargaining (one additional point)



The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


The platform has mechanisms to ensure workers are paid, such as an escrow system and a mediation process when there are disputes between clients and workers.


The platform meets all required thresholds. After engaging with the research team, the platform implemented a minimum wage policy.


The platform meets all required thresholds. The platform has clear and available contracts and policies. After engaging with the research team, the company amended the contract to ensure that workers will be notified 30 days in advance about changes to it.


The platform meets all required thresholds, including not imposing non-compete clauses on workers, encouraging clients to give workers information about how their work will be used, and ensuring that workers can refuse tasks without consequences for their standing or reputation on the platform.


The platform meets all required thresholds. In addition to clear communication channels and appeal systems, the company implemented changes to enhance workers’ rights to explanations of, and appeals against, disciplinary action.