Translated ( Cloudwork )

The platform meets all required thresholds. There was evidence that there is a structured and efficient payment process that ensures that workers get paid on time and for all completed work.

The platform meets all required thresholds. There was evidence that workers earned a minimum wage after costs.

The platform meets all required thresholds. There is a system in place to match individual translators with jobs and thereby to reduce unpaid work time spent on checking or applying for jobs.

The platform meets all required thresholds. The research team found measures to mitigate health and safety risks. Translated policies prohibit abusive and violent behaviour. The platform has adequate data privacy and security measures in place.

The platform meets all required thresholds. The platform has clear and available contracts and policies.

The platform meets all required thresholds, including not imposing non-compete clauses on workers, and ensuring that workers can refuse tasks without any consequences for their standing or reputation on the platform. 

The platform meets all required thresholds. There is evidence that has clear and accessible communication channels, as well as an available appeal processes for when workers want to dispute management decisions.

The platform meets all required thresholds. The platform had a comprehensive equality, inclusion and diversity strategy. 

There was evidence that the platform has systems in place to ensure that workers are paid on time for all the work they complete. This includes systems to guard against unfair rejection of work by clients, and other instances of non-payment.

The platform was able to evidence that the vast majority of translators earns above the respective local minimum wage.

On Translated, translators are matched with jobs and receive job offers via email, thereby sparing workers from having to search for available jobs and reducing unpaid labour time.

The platform has implemented policies and processes to mitigate task-specific health and safety risks. Following engagement with Fairwork, Translated has introduced a clause in the terms and conditions requiring clients to flag potentially sensitive or disturbing content when uploading a file, upon which a trigger warning is sent to translators for jobs involving such content. The platform has adequate data privacy and security measures in place.

Workers on Translated can access the reasonably comprehensible Terms of Service (ToS) in English at any time via the website. Moreover, the platform, following dialogue with Fairwork, introduced a four-week notification period before any changes to the terms and conditions come into effect. For this threshold, the platform was also able to evidence that any changes to the terms and conditions do not reverse existing accrued benefits and reasonable expectations on which workers have relied.

We were able to verify that Translated met all our criteria including not imposing non-compete clauses on workers, and ensuring that workers can refuse tasks without any consequences for their standing or reputation on the platform. In addition, following dialogue with Fairwork, the platform introduced additional measures to encourage clients to provide translators and transcribers with information in the order process about how the final transcription or the translated/transcribed document will be used.

There is evidence that workers on this platform can easily communicate with a human representative of the platform. Workers receive an explanation for all punitive actions including reductions in their rating/platform standing, non-payment, work rejections, penalties, account blocks, deactivation and any other disciplinary actions. Explanations for punitive actions and work rejections include information on how they can be appealed. The process for workers to appeal punitive actions and work rejections is non-arduous, documented in the contract, and available to workers who no longer have access to the platform.

Translated has anti-discrimination clauses in their terms and conditions stating that neither clients nor the platform shall discriminate against workers on the ground of criteria such as gender, race, religion or sexual orientation. For this platform, we were also able to verify that information is made available to workers about how work is allocated, including where algorithms are used – which promotes fairness and reduces the possibility of discrimination.