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Workana ( Cloudwork )

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Principle 1: Fair Pay

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Workers are paid on time and for all completed work (one point)

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Workers are paid at least the local minimum wage (one additional point)

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Principle 3: Fair Contracts

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Clear terms and conditions are available (one point)

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Contracts are consistent with the workers’ terms of engagement on the platform (one additional point)

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Principle 5: Fair Representation

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Workers have access to representation, and freedom of association (one point)

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There is collective governance or bargaining (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.


An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


2.1

The platform has a work allocation model that promotes job availability.

2.2

There are policies to mitigate risks and harms, and the data privacy policy is clear and compliant with national regulations. 

4.1

There are communication channels and information about punitive actions available to workers. The platform also has an “account termination policy” explaining the procedures regarding deactivation.  

4.2

There is an anti-discrimination policy, and the platform commits to sanctioning discriminatory actions. The platform provides information about its ranking algorithm. 

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Principle 2: Fair Conditions

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Precarity and overwork are mitigated (one additional point)

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Icon for Fair Contracts

Principle 3: Fair Contracts

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Clear terms and conditions are available (one point)

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Contracts are consistent with the workers’ terms of engagement on the platform (one additional point)

Ring
Icon for Fair Representation

Principle 5: Fair Representation

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Workers have access to representation, and freedom of association (one point)

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There is collective governance or bargaining (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.


An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


1.1

There are systems to promote on time payments and to mitigate unfair rejections of work

1.2

There is a policy that jobs are removed from the platform if they pay below a workers’ minimum wage

2.1

There are policies prohibiting uploading of harmful or offensive content and penalties for violation. There are comprehensive privacy policies

4.1

There are policies outlining criteria for platform mediation decisions, and an account termination policy outlining how workers can appeal disciplinary decisions

4.2

There is an anti-discrimination policy