Workana ( Cloudwork )

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Principle 2: Fair Conditions


Precarity and overwork are mitigated (one additional point)

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Principle 3: Fair Contracts


Clear terms and conditions are available (one point)


Contracts are consistent with the workers’ terms of engagement on the platform (one additional point)

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Principle 5: Fair Representation


Workers have access to representation, and freedom of association (one point)


There is collective governance or bargaining (one additional point)



The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows one ‘basic point’ to be awarded corresponding to the first threshold, and an additional ‘advanced point’ to be awarded corresponding to the second threshold. The advanced point under each Principle can only be awarded if the basic point for that Principle has been awarded. The thresholds specify the evidence required for a platform to receive a given point.

Platforms are only awarded a point when there is evidence to show that the platform fulfils the threshold set in a Principle. As such, a 0 score means either there was no verifiable evidence to award a point or the platform failed to fulfil the given threshold. A platform can therefore receive a maximum Fairwork Score of ten points. Fairwork scores are updated on a yearly basis.

Find out more about the principles used to calculate this score.


There are systems to promote on time payments and to mitigate unfair rejections of work


There is a policy that jobs are removed from the platform if they pay below a workers’ minimum wage


There are policies prohibiting uploading of harmful or offensive content and penalties for violation. There are comprehensive privacy policies


There are policies outlining criteria for platform mediation decisions, and an account termination policy outlining how workers can appeal disciplinary decisions


There is an anti-discrimination policy