BluSmart ( India )

BluSmart has policies and mechanisms in place to protect its workers from task-specific risks, including safety training, SOS, vehicle breakdown buttons and safety equipment in the vehicle.

BluSmart’s T&Cs are clear, transparent, and accessible in multiple regional languages to workers. The T&Cs are subject to Indian law. BluSmart has a data protection policy that details the types of data collected from a worker and the measures put in place to protect this data.

BluSmart’s T&Cs contain provisions that reduce asymmetry in liabilities and provide compensation in case of an outage of the platform’s application or systems. The T&Cs do not contain any provisions to prevent workers from seeking redress.

There are documented channels through which workers can raise grievances. Workers also have the option to contact human representatives for problems and appeal disciplinary actions. Workers can approach managers in cases of deactivation of ID. BluSmart has developed a plan for workers to appeal customer complaints prior to penalising them. BluSmart also has a policy that ensures workers are not penalised for raising concerns.

BluSmart has adopted an anti-discrimination policy that protects workers from discriminatory acts and provides for equality and inclusion. The platform also conducted an external independent audit of its algorithm to check for biases in work allocation.

BluSmart has policies and mechanisms in place to protect its workers from task-specific risks, including safety training, SOS and vehicle breakdown buttons.

BluSmart’s T&Cs are clear, transparent, and accessible in multiple regional languages to workers. The T&Cs are subject to Indian law. BluSmart has a data protection policy that details the types of data collected from a worker and the measures put in place to protect this data.

BluSmart’s T&Cs contain provisions that reduce asymmetry in liabilities and provide compensation in case of an outage of the platform’s application or systems. The T&Cs do not contain any provisions to prevent workers from seeking redress.

There are documented channels through which workers can raise grievances. Workers also have the option to contact human representatives for problems and appeal disciplinary actions. BluSmart has developed a plan of action for sharing warnings with workers prior to penalising them and adopted an anti-retaliation policy to ensure workers are not penalised for raising concerns or grievances.

BluSmart has adopted an anti-discrimination policy that protects workers from discriminatory acts and provides for equality and inclusion. The platform also conducted an external independent audit of its algorithm to check for biases in work allocation.