Flipkart (Ekart) ( India )

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Principle 3: Fair Contracts


Clear terms and conditions are available (one point)


The contract genuinely reflects the nature of the employment relationship (one additional point)

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Principle 5: Fair Representation


There is a collective body of workers that is recognised, and that can undertake collective representation and bargaining (one additional point)



The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows one ‘basic point’ to be awarded corresponding to the first threshold, and an additional ‘advanced point’ to be awarded corresponding to the second threshold. The advanced point under each Principle can only be awarded if the basic point for that Principle has been awarded. The thresholds specify the evidence required for a platform to receive a given point.

Platforms are only awarded a point when there is evidence to show that the platform fulfils the threshold set in a Principle. As such, a 0 score means either there was no verifiable evidence to award a point or the platform failed to fulfil the given threshold. A platform can therefore receive a maximum Fairwork Score of ten points. Fairwork scores are updated on a yearly basis.

Find out more about the principles used to calculate this score.


There is sufficient evidence that workers are paid above the minimum wage.


There is sufficient evidence that workers are paid above the minimum wage after work-related costs are taken into account.


There is sufficient evidence that workers are protected from on-the-job risks, including insurance policy and safety training.


The platform has taken initiatives to actively improve conditions for workers, including career progression programs.


There are multiple documented channels for workers to raise and clarify issues


There are policies and practices to ensure non-discrimination and promote equity, including by actively recruiting women and physically disabled workers.


There is a documented mechanism for the expression of worker’s voice, including regular meetings, and demonstrated responsiveness to issues raised.