Language:

Flipkart ( India )

Icon for Fair Pay

Principle 1: Fair Pay

Ring

Guarantees workers earn at least a local living wage after costs (one additional point)

1
Icon for Fair Representation

Principle 5: Fair Representation

Ring

Assures freedom of association and the expression of collective worker voice (one point)

Ring

Supports democratic governance (one additional point)

Ring

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows one ‘basic point’ to be awarded corresponding to the first threshold, and an additional ‘advanced point’ to be awarded corresponding to the second threshold. The advanced point under each Principle can only be awarded if the basic point for that Principle has been awarded. The thresholds specify the evidence required for a platform to receive a given point.

Platforms are only awarded a point when there is evidence to show that the platform fulfils the threshold set in a Principle. As such, a 0 score means either there was no verifiable evidence to award a point or the platform failed to fulfil the given threshold. A platform can therefore receive a maximum Fairwork Score of ten points. Fairwork scores are updated on a yearly basis.

Find out more about the principles used to calculate this score.


1.1

Flipkart guaranteed all its workers a local minimum wage after costs.

2.1

There was a documented policy to protect workers from task-specific risks, including insurance and the provision of protective equipment workers, as well as having a comprehensive COVID response.

2.2

Flipkart has initiated a paid leave policy for the health protection of its workers.

3.1

Terms and conditions were clear, transparent and accessible to the worker, and subject to Indian law.

3.2

The platform initiated clauses to reduce asymmetry in liability and enable worker autonomy during dispute resolution.

4.1

There was an effective channel through which workers could communicate with the platform and appeal disciplinary actions.

4.2

The platform had policies in place to tackle discrimination and inequity at various levels, including anti discrimination policies between user groups and periodic algorithmic audits to ensure fair work allocation.

Icon for Fair Contracts

Principle 3: Fair Contracts

Ring

Clear terms and conditions are available (one point)

Ring

The contract genuinely reflects the nature of the employment relationship (one additional point)

Ring
Icon for Fair Representation

Principle 5: Fair Representation

Ring

There is a collective body of workers that is recognised, and that can undertake collective representation and bargaining (one additional point)

1

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows one ‘basic point’ to be awarded corresponding to the first threshold, and an additional ‘advanced point’ to be awarded corresponding to the second threshold. The advanced point under each Principle can only be awarded if the basic point for that Principle has been awarded. The thresholds specify the evidence required for a platform to receive a given point.

Platforms are only awarded a point when there is evidence to show that the platform fulfils the threshold set in a Principle. As such, a 0 score means either there was no verifiable evidence to award a point or the platform failed to fulfil the given threshold. A platform can therefore receive a maximum Fairwork Score of ten points. Fairwork scores are updated on a yearly basis.

Find out more about the principles used to calculate this score.


Please note that in 2019 India's ratings were only for Bangalore.

1.1

Workers earn above the minimum hourly wage in Bangalore.

1.2

Workers earn above the minimum hourly wage in Bangalore after taking into account costs.

2.1

There are training procedures and working-time regulations on the platform.

2.2

There are practices that seek to improve working conditions on the platform, including insurance and active safety measures.

4.1

There is grievance procedure that is clear and documented.

4.2

There is a documented policy for ensuring equity of workers with different abilities.

5.1

There is a regular and documented worker voice mechanism available to workers.