The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.The above scores should be read in conjunction with these explanatory notes.Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.A platform can therefore receive a maximum Fairwork Score of ten points.Fairwork scores are updated on a yearly basis.
An explanation of the conditions that need to be met for a threshold to be achieved can be found here.
Flipkart has documented channels through which workers can raise grievances, with the option to contact human representatives and appeal disciplinary actions. Workers can approach managers in cases of deactivation of ID. Flipkart also has a policy that ensures workers are not penalised for raising concerns.
There was evidence that workers on Flipkart earned at least the local minimum wage after costs. The platform also has a minimum wage policy ensuring the same.
Flipkart has policies and mechanisms in place to protect its workers from task-specific risks, including safety training as a part of daily huddles and an SOS button.
Flipkart has documented channels through which workers can raise grievances. Workers also have the option to contact human representatives for problems and appeal disciplinary actions. Workers can approach managers in cases of deactivation of ID. And workers are not penalised for raising concerns.
Flipkart guaranteed all its workers a local minimum wage after costs.
There was a documented policy to protect workers from task-specific risks, including insurance and the provision of protective equipment workers.
Terms and conditions were clear, transparent and accessible to the worker, and subject to Indian law. The ToS also includes a notification period for workers before changes are made
The platform has incorporated clauses to reduce asymmetry in liability and enable worker autonomy during dispute resolution.
There was an effective channel through which workers could communicate with the platform and appeal disciplinary actions
There was a documented policy to protect workers from task-specific risks, including insurance and the provision of protective equipment workers, as well as having a comprehensive COVID response.
Flipkart has initiated a paid leave policy for the health protection of its workers.
Terms and conditions were clear, transparent and accessible to the worker, and subject to Indian law.
The platform initiated clauses to reduce asymmetry in liability and enable worker autonomy during dispute resolution.
There was an effective channel through which workers could communicate with the platform and appeal disciplinary actions.
The platform had policies in place to tackle discrimination and inequity at various levels, including anti discrimination policies between user groups and periodic algorithmic audits to ensure fair work allocation.
Workers earn above the minimum hourly wage in Bangalore.
Workers earn above the minimum hourly wage in Bangalore after taking into account costs.
There are training procedures and working-time regulations on the platform.
There are practices that seek to improve working conditions on the platform, including insurance and active safety measures.
There is grievance procedure that is clear and documented.
There is a documented policy for ensuring equity of workers with different abilities.
There is a regular and documented worker voice mechanism available to workers.
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