Language:

Swiggy ( India )

Icon for Fair Pay

Principle 1: Fair Pay

Ring

Ensures workers earn at least the local minimum wage after costs (one point)

Ring

Ensures workers earn at least a local living wage after costs (one additional point)

Ring
Icon for Fair Representation

Principle 5: Fair Representation

Ring

Assures freedom of association and the expression of worker voice (one point)

Ring

Supports democratic governance (one additional point)

Ring

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


2.1

Swiggy has policies and mechanisms in place to protect its workers from task-specific risks, including safety training and an SOS button.

2.2

There are documented policies to provide safety nets, such as insurance, at no additional cost to workers. Swiggy also has policies that provide for loss of pay and that guarantee no loss of standing in case of prolonged absence from the platform.

3.1

Swiggy’s Terms and Conditions are clear, transparent, and accessible in multiple regional languages to workers. The T&Cs are subject to Indian law. Swiggy has a data protection policy that details the types of data collected from a worker and the measures put in place to protect this data.

3.2

Swiggy’s T&Cs contain provisions that reduce asymmetry in liabilities and provide compensation in case of an outage of the platform’s application or systems. The T&Cs do not contain any provisions to prevent workers from seeking redress. Swiggy also has a Code of Conduct in place for subcontractors to ensure all workers are offered the same working conditions.

4.1

Swiggy has documented channels through which workers can raise grievances. Workers also have the option to contact human representatives for problems and appeal disciplinary actions. Workers have access to the platform’s application even after deactivation. Workers are not penalised for raising concerns.

4.2

Swiggy has an anti-discrimination policy for reporting any acts of discrimination against workers. This policy also has deterrent provisions for customers. The platform has adopted policies to provide equal opportunities to the marginalised. Swiggy also conducted an external independent audit of its work allocation algorithm to check it for instances of bias.

Icon for Fair Pay

Principle 1: Fair Pay

Ring

Ensures workers earn at least the local minimum wage after costs (one point)

Ring

Ensures workers earn at least a local living wage after costs (one additional point)

Ring
Icon for Fair Contracts

Principle 3: Fair Contracts

Ring

Ensures that no unfair contract terms are imposed (one additional point)

1
Icon for Fair Representation

Principle 5: Fair Representation

Ring

Assures freedom of association and the expression of worker voice (one point)

Ring

Supports democratic governance (one additional point)

Ring

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


2.1

Swiggy has policies and mechanisms in place to protect its workers from task-specific risks, including safety training and an SOS button.

2.2

There are documented policies to provide safety nets, such as insurance, at no additional cost to workers. Swiggy also has policies that provide for loss of pay and that guarantee no loss of standing in case of prolonged absence from the platform.

3.1

Swiggy’s Terms and Conditions are clear, transparent, and accessible in multiple regional languages to workers. The T&Cs are subject to Indian law. Swiggy has a data protection policy that details the types of data collected from a worker and the measures put in place to protect this data.

4.1

Swiggy has documented channels through which workers can raise grievances. Workers also have the option to contact human representatives for problems and appeal disciplinary actions. Workers have access to the platform’s application even after deactivation. Workers are not penalised for raising concerns.

4.2

Swiggy has an anti-discrimination policy for reporting any acts of discrimination against workers. This policy also has deterrent provisions for customers. The platform has adopted policies to provide equal opportunities to the marginalised. Swiggy also conducted an external independent audit of its work allocation algorithm to check it for instances of bias.

Icon for Fair Pay

Principle 1: Fair Pay

Ring

Ensures workers earn at least the local minimum wage after costs (one point)

Ring

Ensures workers earn at least a local living wage after costs (one additional point)

Ring
Icon for Fair Management

Principle 4: Fair Management

Ring

Provides equity in the management process (one additional point)

1
Icon for Fair Representation

Principle 5: Fair Representation

Ring

Assures freedom of association and the expression of collective worker voice (one point)

Ring

Supports democratic governance (one additional point)

Ring

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


2.1

The platform guaranteed policies to protect workers from task-specific risks, including insurance and the provision of protective equipment workers.

2.2

Swiggy has initiated a loss of pay policy for the health protection of its workers.

3.1

Terms and conditions were clear, transparent and accessible to the worker, and subject to Indian law. The ToS also includes a notification period for workers before changes are made

3.2

The platform has incorporated clauses to reduce asymmetry in liability and enable worker autonomy during dispute resolution.

4.1

The platform guaranteed an effective channel through which its workers can communicate with the platform and appeal disciplinary actions.

Icon for Fair Pay

Principle 1: Fair Pay

Ring

Ensures workers earn at least the local minimum wage after costs (one point)

Ring

Ensures workers earn at least a local living wage after costs (one additional point)

Ring
Icon for Fair Conditions

Principle 2: Fair Conditions

Ring

Mitigates task-specific risks (one point)

Ring

Provides a safety net (one additional point)

Ring
Icon for Fair Representation

Principle 5: Fair Representation

Ring

Assures freedom of association and the expression of collective worker voice (one point)

Ring

Supports democratic governance (one additional point)

Ring

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


3.1

Terms and conditions were clear, transparent and accessible to the worker, and subject to Indian law.

3.2

The platform initiated clauses to reduce asymmetry in liability and enable worker autonomy during dispute resolution.

4.1

The platform guaranteed an effective channel through which its workers can communicate with the platform and appeal disciplinary actions.

4.2

The platform had policies in place to tackle discrimination and inequity at various levels, including anti discrimination policies between user groups and periodic algorithmic audits to ensure fair work allocation.

Icon for Fair Pay

Principle 1: Fair Pay

Ring

Guarantees workers earn at least the local minimum wage (one point)

Ring

Guarantees workers earn the minimum wage plus costs (one additional point)

Ring
Icon for Fair Conditions

Principle 2: Fair Conditions

Ring

Actively improves working conditions (one additional point)

1
Icon for Fair Contracts

Principle 3: Fair Contracts

Ring

Clear terms and conditions are available (one point)

Ring

The contract genuinely reflects the nature of the employment relationship (one additional point)

Ring
Icon for Fair Management

Principle 4: Fair Management

Ring

There is due process for decisions affecting workers (one point)

Ring

There is equity in the management process (one additional point)

Ring
Icon for Fair Representation

Principle 5: Fair Representation

Ring

There are worker voice mechanisms and freedom of association (one point)

Ring

There is a collective body of workers that is recognised, and that can undertake collective representation and bargaining (one additional point)

Ring

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


2.1

Basic measures are in place to mitigate task specific risks, including provision of accident insurance.

Icon for Fair Conditions

Principle 2: Fair Conditions

Ring

Mitigates task-specific risks (one point)

Ring

Actively improves working conditions (one additional point)

Ring
Icon for Fair Contracts

Principle 3: Fair Contracts

Ring

Clear terms and conditions are available (one point)

Ring

The contract genuinely reflects the nature of the employment relationship (one additional point)

Ring
Icon for Fair Management

Principle 4: Fair Management

Ring

There is equity in the management process or informed consent for data collection (one additional point)

1
Icon for Fair Representation

Principle 5: Fair Representation

Ring

There is a collective body of workers that is recognised, and that can undertake collective representation and bargaining (one additional point)

1

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


Please note that in 2019 India's ratings were only for Bangalore.

1.1

Workers earn above the minimum hourly wage in Bangalore.

1.2

Workers earn above the minimum hourly wage in Bangalore after taking into account costs.

4.1

There is a channel of communication through the app and call centre, as well as a documented procedure for appealing deactivation.

5.1

There are basic individual and collective grievance mechanisms available.