Language:

Urban Company ( India )

Icon for Fair Pay

Principle 1: Fair Pay

Pays at least the local minimum wage (one point)

Pays the minimum wage plus costs (one additional point)
2Points
Icon for Fair Conditions

Principle 2: Fair Conditions

Mitigates task-specific risks (one point)

Actively improves working conditions (one additional point)
2Points
Icon for Fair Contracts

Principle 3: Fair Contracts

Clear terms and conditions are available (one point)
Ring

The contract genuinely reflects the nature of the employment relationship (one additional point)

1Point
Icon for Fair Management

Principle 4: Fair Management

There is due process for decisions affecting workers (one point)

There is equity in the management process (one additional point)
2Points
Icon for Fair Representation

Principle 5: Fair Representation

There are worker voice mechanisms and freedom of association (one point)
Ring

There is a collective body of workers that is recognised, and that can undertake collective representation and bargaining (one additional point)

1Point

Notes



1.1

There is sufficient evidence that workers are paid above the minimum wage.
1.2

There is sufficient evidence that workers are paid above the minimum wage after work-related costs are taken into account.
2.1

There is sufficient evidence that workers are protected from on-the-job risks, including insurance policy and an emergency helpline.
2.2

The company has taken initiatives to actively improve conditions for workers, such as skilling programs and redesigning of equipment
3.1

The terms and conditions are available to workers in a clear and accessible format, and Urban Company has committed to translating workers’ contracts into local languages.
4.1

There is a clear process through which workers can communicate. There is a documented process to appeal decisions affecting them, including the platform interface remaining available even when workers are suspended.
4.2

There are policies and practices in place to ensure non-discrimination between user groups. Urban Company has added a non-discrimination clause which prohibits customers discriminating against workers.
5.1

There is a documented mechanism for the expression of worker’s voice, and demonstrated responsiveness to issues raised.