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Urban Company ( India )

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Principle 1: Fair Pay

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Guarantees workers earn at least a local living wage after costs (one additional point)

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Principle 3: Fair Contracts

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Provides clear and transparent terms and conditions (one point)

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Does not impose unfair contract terms (one additional point)

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Principle 5: Fair Representation

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Assures freedom of association and the expression of collective worker voice (one point)

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Supports democratic governance (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows one ‘basic point’ to be awarded corresponding to the first threshold, and an additional ‘advanced point’ to be awarded corresponding to the second threshold. The advanced point under each Principle can only be awarded if the basic point for that Principle has been awarded. The thresholds specify the evidence required for a platform to receive a given point.

Platforms are only awarded a point when there is evidence to show that the platform fulfils the threshold set in a Principle. As such, a 0 score means either there was no verifiable evidence to award a point or the platform failed to fulfil the given threshold. A platform can therefore receive a maximum Fairwork Score of ten points. Fairwork scores are updated on a yearly basis.

Find out more about the principles used to calculate this score.


1.1

Urban Company guaranteed its workers a local minimum wage after costs.

2.1

There was a documented policy to protect workers from task-specific risks, including insurance and the provision of protective equipment workers, as well as having a comprehensive COVID response.

2.2

Urban Company has initiated a loss of pay scheme for its workers.

4.1

There was an effective channel through which workers could communicate with the platform and appeal disciplinary actions.

4.2

The platform had policies to ensure non-discrimination between user groups.

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Principle 3: Fair Contracts

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The contract genuinely reflects the nature of the employment relationship (one additional point)

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Principle 5: Fair Representation

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There is a collective body of workers that is recognised, and that can undertake collective representation and bargaining (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows one ‘basic point’ to be awarded corresponding to the first threshold, and an additional ‘advanced point’ to be awarded corresponding to the second threshold. The advanced point under each Principle can only be awarded if the basic point for that Principle has been awarded. The thresholds specify the evidence required for a platform to receive a given point.

Platforms are only awarded a point when there is evidence to show that the platform fulfils the threshold set in a Principle. As such, a 0 score means either there was no verifiable evidence to award a point or the platform failed to fulfil the given threshold. A platform can therefore receive a maximum Fairwork Score of ten points. Fairwork scores are updated on a yearly basis.

Find out more about the principles used to calculate this score.


1.1

There is sufficient evidence that workers are paid above the minimum wage.

1.2

There is sufficient evidence that workers are paid above the minimum wage after work-related costs are taken into account.

2.1

There is sufficient evidence that workers are protected from on-the-job risks, including insurance policy and an emergency helpline.

2.2

The company has taken initiatives to actively improve conditions for workers, such as skilling programs and redesigning of equipment

3.1

The terms and conditions are available to workers in a clear and accessible format, and Urban Company has committed to translating workers’ contracts into local languages.

4.1

There is a clear process through which workers can communicate. There is a documented process to appeal decisions affecting them, including the platform interface remaining available even when workers are suspended.

4.2

There are policies and practices in place to ensure non-discrimination between user groups. Urban Company has added a non-discrimination clause which prohibits customers discriminating against workers.

5.1

There is a documented mechanism for the expression of worker’s voice, and demonstrated responsiveness to issues raised.