Urban Company ( India )

There was evidence that workers on Urban Company earned at least the local minimum wage after costs. The platform also has a minimum wage policy ensuring the same.

Urban Company has policies and mechanisms in place to protect its workers from task-specific risks, including safety training and an SOS button. Workers are also provided with safety equipment such as harnesses and gloves, at no additional cost.

There are documented policies to provide safety nets, such as insurance, at no additional cost to workers. Urban Company also has policies that provide for loss of pay and that guarantee no loss of standing in case of prolonged absence from the platform.

Urban Company’s Terms and Conditions are clear, transparent, and accessible in multiple regional languages to workers. The T&Cs are subject to Indian law. Urban Company has a data protection policy that details the types of data collected from a worker and the measures put in place to protect this data.

Urban Company has documented channels through which workers can raise grievances. Workers also have the option to contact human representatives for problems and appeal disciplinary actions. Workers have access to the platform’s application even after deactivation. Workers are not penalised for raising concerns.

Urban Company has an anti-discrimination policy for reporting any acts of discrimination against workers. This policy also has deterrent provisions for customers. The platform has adopted policies to provide equal opportunities to the marginalised. Urban Company also conducted an external independent audit of its work allocation algorithm to check it for instances of bias.

There was evidence that workers on Urban Company earned at least the local minimum wage after costs. The platform also has a minimum wage policy ensuring the same.

Urban Company has policies and mechanisms in place to protect its workers from task-specific risks, including safety training and an SOS button. Workers are also provided with safety equipment such as harnesses and gloves, at no additional cost.

There are documented policies to provide safety nets, such as insurance, at no additional cost to workers. Urban Company also has policies that provide for loss of pay and that guarantee no loss of standing in case of prolonged absence from the platform.

Urban Company’s Terms and Conditions are clear, transparent, and accessible in multiple regional languages to workers. The T&Cs are subject to Indian law. Urban Company has a data protection policy that details the types of data collected from a worker and the measures put in place to protect this data.

Urban Company’s T&Cs contain provisions that reduce asymmetry in liabilities and provide compensation in case of an outage of the platform’s application or systems. The T&Cs do not contain any provisions to prevent workers from seeking redress.

Urban Company guaranteed its workers a local minimum wage after costs.

There was a documented policy to protect workers from task-specific risks, including insurance and the provision of protective equipment workers.

Urban Company has a documented loss of pay policy for the health protection of its workers

Terms and conditions were clear, transparent and accessible to the worker, and subject to Indian law. The ToS also includes a notification period for workers before changes are made

The platform has incorporated clauses to reduce asymmetry in liability and enable worker autonomy during dispute resolution.

There was an effective channel through which workers could communicate with the platform and appeal disciplinary actions.

The platform had policies in place to tackle discrimination and inequity at various levels, including anti discrimination policies between user groups and periodic algorithmic audits to ensure fair work allocation.

Urban Company guaranteed its workers a local minimum wage after costs.

There was a documented policy to protect workers from task-specific risks, including insurance and the provision of protective equipment workers, as well as having a comprehensive COVID response.

Urban Company has initiated a loss of pay scheme for its workers.

There was an effective channel through which workers could communicate with the platform and appeal disciplinary actions.

The platform had policies to ensure non-discrimination between user groups.

There is sufficient evidence that workers are paid above the minimum wage.

There is sufficient evidence that workers are paid above the minimum wage after work-related costs are taken into account.

There is sufficient evidence that workers are protected from on-the-job risks, including insurance policy and an emergency helpline.

The company has taken initiatives to actively improve conditions for workers, such as skilling programs and redesigning of equipment

The terms and conditions are available to workers in a clear and accessible format, and Urban Company has committed to translating workers’ contracts into local languages.

There is a clear process through which workers can communicate. There is a documented process to appeal decisions affecting them, including the platform interface remaining available even when workers are suspended.

There are policies and practices in place to ensure non-discrimination between user groups. Urban Company has added a non-discrimination clause which prohibits customers discriminating against workers.

There is a documented mechanism for the expression of worker’s voice, and demonstrated responsiveness to issues raised.