UrbanClap ( India )

Icon for Fair Contracts

Principle 3: Fair Contracts


Clear terms and conditions are available (one point)


The contract genuinely reflects the nature of the employment relationship (one additional point)

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Principle 4: Fair Management


There is due process for decisions affecting workers (one point)


There is equity in the management process or informed consent for data collection (one additional point)

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Principle 5: Fair Representation


There are worker voice mechanisms and freedom of association (one point)


There is a collective body of workers that is recognised, and that can undertake collective representation and bargaining (one additional point)



The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.

Please note that in 2019 India's ratings were only for Bangalore.


Workers earn above the minimum hourly wage in Bangalore.


Workers earn above the minimum hourly wage in Bangalore after taking into account costs.


There is safety training and equipment provided to workers, as well as documented policies to address risks.


Insurance is provided for workers, as well as the facilitation of finance.