Language:

Zepto ( India )

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Principle 1: Fair Pay

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Ensures workers earn at least the local minimum wage after costs (one point)

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Ensures workers earn at least a local living wage after costs (one additional point)

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Icon for Fair Management

Principle 4: Fair Management

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Provides due process for decisions affecting workers (one point)

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Provides equity in the management process (one additional point)

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Icon for Fair Representation

Principle 5: Fair Representation

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Assures freedom of association and the expression of worker voice (one point)

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Supports democratic governance (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


2.1

Zepto has policies and mechanisms in place to protect its workers from task-specific risks, including safety training. The platform’s SOS button has been redesigned to make it easily accessible to workers.

2.2

There are documented policies to provide safety nets, such as insurance, at no additional cost to workers. Zepto also has policies that provide for loss of pay and that guarantee no loss of standing in case of prolonged absence from the platform.

3.1

Zepto’s Terms and Conditions are clear, transparent, and accessible in multiple regional languages to workers. The T&Cs are subject to Indian law. Zepto also has a data protection policy that details the types of data collected from a worker and the measures put in place to protect this data.

3.2

Zepto’s T&Cs contain provisions that reduce asymmetry in liabilities and provide compensation in case of an outage of the platform’s application or systems. The T&Cs do not contain any provisions to prevent workers from seeking redress. Zepto has a Code of Conduct in place for subcontractors to ensure all workers are offered the same working conditions.

Icon for Fair Pay

Principle 1: Fair Pay

Ring

Ensures workers earn at least the local minimum wage after costs (one point)

Ring

Ensures workers earn at least a local living wage after costs (one additional point)

Ring
Icon for Fair Conditions

Principle 2: Fair Conditions

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Mitigates task-specific risks (one point)

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Provides a safety net (one additional point)

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Icon for Fair Contracts

Principle 3: Fair Contracts

Provides clear and transparent terms and conditions (one point)

Ensures that no unfair contract terms are imposed (one additional point)

2
Icon for Fair Management

Principle 4: Fair Management

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Provides due process for decisions affecting workers (one point)

Ring

Provides equity in the management process (one additional point)

Ring
Icon for Fair Representation

Principle 5: Fair Representation

Ring

Assures freedom of association and the expression of collective worker voice (one point)

Ring

Supports democratic governance (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.