Just Eat ( Spain )

Just Eat provides an hourly wage that exceeds the minimum hourly wage in Spain, after costs associated with work.

Just Eat has an effective occupational health and safety policy. This policy includes training in risk prevention, provision of protective equipment at no cost to workers, emergency support services, and measures to minimise the economic impact of workplace accidents or occupational diseases.

There was evidence that Just Eat provides a safety net for riders, and workers are provided paid sick, holiday, and parental leave options.

Just Eat provides employment contracts where working conditions, data-protection provisions, and the parties involved are clearly defined, transparent, and compliant with Spanish labour legislation.

Just Eat ensures a fair and adequate process for decisions affecting workers, providing human channels for dialogue and grievance procedures free from retaliation.

The platform actively engages with workers’ associations and supports freedom of association and the expression of collective worker voice.

The platform has signed a company-level collective agreement (renewed in 2025) with Spanish major trade unions, maintains over twenty representative bodies (works councils or staff delegate), and counts around one hundred representatives performing workers’ representation duties.

Provides an hourly wage that exceeds the minimum hourly wage in Spain, after costs associated with work.

The platform has policies in place to protect workers from risks arising from the processes of work, and takes proactive measures to protect and promote the health and safety of workers.

There was evidence that Just Eat provides a safety net for riders, and workers are provided paid sick, holiday, and parental leave options.

Employment contractual clauses are clear, transparent, and accessible to the worker, and the Spanish law for workers is applied.

There was a transparent communications process, including for workers to understand and appeal disciplinary decisions. In any case, riders were not deactivated from platform without a fair hearing.

The platform actively engages with workers’ associations and supports freedom of association and the expression of collective worker voice.

The platform supports democratic governance and has signed a pioneering collective agreement with the two main unions in Spain, the trade union Comisiones Obreras and the union Unión General de Trabajadores (UGT).