Deliveroo ( United Kingdom )

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Principle 1: Fair Pay


Guarantees workers earn at least the local minimum wage after costs (one point)


Guarantees workers earn at least a local living wage after costs (one additional point)

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Principle 3: Fair Contracts


Does not impose unfair contract terms (one additional point)

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Principle 5: Fair Representation


Assures freedom of association and the expression of collective worker voice (one point)


Supports democratic governance (one additional point)



The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows one ‘basic point’ to be awarded corresponding to the first threshold, and an additional ‘advanced point’ to be awarded corresponding to the second threshold. The advanced point under each Principle can only be awarded if the basic point for that Principle has been awarded. The thresholds specify the evidence required for a platform to receive a given point.

Platforms are only awarded a point when there is evidence to show that the platform fulfils the threshold set in a Principle. As such, a null score means either there was no verifiable evidence to award a point or the platform failed to fulfil the given threshold. A platform can therefore receive a maximum Fairwork Score of ten points. Fairwork scores are updated on a yearly basis.

Find out more about the principles used to calculate this score.


There is adequate evidence that workers are protected from task-specific risks, including insurance and the provision of protective equipment.


There is a clear policy to protect workers from income loss, through the implementation of a hardship fund.


Terms and conditions are clear, transparent and accessible to the worker, and the law that applies is that of the country where the worker works.


There is an effective communication channel between the worker and the platform, and there is a documented process to appeal decisions affecting workers.


The platform has implemented policies to protect workers against any form of discrimination, and it has taken active steps to remove barriers to access by people from disadvantaged groups.