Language:

Talabat ( Egypt )

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Principle 1: Fair Pay

Ensures workers earn at least the local minimum wage after costs (one point)
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Ensures workers earn at least a local living wage after costs (one additional point)

1
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Principle 2: Fair Conditions

Mitigates task-specific risks (one point)
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Ensures safe working conditions and a safety net (one additional point)

1
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Principle 3: Fair Contracts

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Provides clear and transparent terms and conditions (one point)

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Ensures that no unfair contract terms are imposed (one additional point)

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Principle 4: Fair Management

Provides due process for decisions affecting workers (one point)

Provides equity in the management process (one additional point)
2
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Principle 5: Fair Representation

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Assures freedom of association and the expression of worker voice (one point)

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Supports democratic governance (one additional point)

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Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


1.1

Pays its workers at or above the minimum wage, which in 2022 was EGP 2,400 per month (USD 80.22) or EGP 554 per week (USD 18.52) for a six-day work week.
2.1

Provides its couriers with safety gear such as helmets, safety vests and windbreakers. Additionally, there are policies in place to mitigate risks associated with lone working. Talabat, moreover, is creating rest stops for couriers on the road in cooperation with the MoSS.
4.1

The platform could evidence an effective communication channel between the worker and the platform, as well as a documented process to appeal decisions affecting workers. It provides different mechanisms for communication such as Whatsapp groups with area managers, and offline and online support. Evidence was provided to show that workers are not disadvantaged if they raise concerns. It also has policies in place to deal with malicious orders by problematic customers, including customers repeatedly cancelling orders or illegal items.
4.2

The platform provided evidence of a Memorandum of Understanding with the United Nations High Commissioner for Refugees (UNHCR).
Icon for Fair Pay

Principle 1: Fair Pay

Ring

Ensures workers earn at least the local minimum wage after costs (one point)

Ring

Ensures workers earn at least a local living wage after costs (one additional point)

Ring
Icon for Fair Conditions

Principle 2: Fair Conditions

Ring

Mitigates task-specific risks (one point)

Ring

Provides a safety net (one additional point)

Ring
Icon for Fair Contracts

Principle 3: Fair Contracts

Ring

Provides clear and transparent terms and conditions (one point)

Ring

Ensures that no unfair contract terms are imposed (one additional point)

Ring
Icon for Fair Management

Principle 4: Fair Management

Provides due process for decisions affecting workers (one point)
Ring

Provides equity in the management process (one additional point)

1
Icon for Fair Representation

Principle 5: Fair Representation

Ring

Assures freedom of association and the expression of collective worker voice (one point)

Ring

Supports democratic governance (one additional point)

Ring

Notes

The Fairwork Scoring System entails that each Fairwork Principle is divided into two thresholds. Accordingly, for each Principle, the scoring system allows a first point to be awarded corresponding to the first threshold, and an additional second point to be awarded corresponding to the second threshold. The second point under each Principle can only be awarded if the first point for that Principle has been awarded.

An explanation of how we assess platforms against these principles and the information and evidence that we gather and analyse when we make our assessment can be found here.

The above scores should be read in conjunction with these explanatory notes.

Platforms are awarded a point where there is verifiable evidence to demonstrate that the platform has achieved the relevant threshold. A blank score therefore means that there was no verifiable evidence to award a point.

A platform can therefore receive a maximum Fairwork Score of ten points.

Fairwork scores are updated on a yearly basis.

An explanation of the conditions that need to be met for a threshold to be achieved can be found here.


4.1

There is an effective communication channel between the worker and the platform, and there is a documented process to appeal decisions affecting workers.