

In consultation with the Fairwork team, the following platforms agreed to implement changes to their policies or practices:
1.1: getTOD has reduced the commission they claim for labour (25%) and materials (5%) on each work engagement, to 20% on labour only.
1.1: Besides an inflationary increase to base delivery fees this year, Mr D has introduced a variable fuel surcharge to compensate drivers for additional costs arising from fuel increases. Several increases in line with changes in the fuel price have been made since the surcharge was introduced at the end of 2021.
2.1: As part of their commitment to upskilling their tradespeople, getTOD has trained more than 60 small companies across South Africa on how to install smart devices, and it continues to do so.
3.1: SweepSouth has re-structured their contract, reorganised the content, and simplified the language to make terms and conditions clearer for workers.
4.1: SweepSouth have changed their terms and conditions to include the process for workers to appeal low ratings, non-payment, payment issues, deactivations, and other penalties and disciplinary actions.
4.2: Mr D is making continuous progress in contracting more females into their workforce. Female driver representation has increased from 11.5% in 2021, to 13.9% in 2022.
5.1: getTod continues to reach out in attempts to identify associations willing to work with them to assist workers to organise, collectively express their wishes and be listened to.
5.1: SweepSouth made a public statement in 2021 confirming their willingness to engage in collective bargaining and published this in a blog. SweepSouth have now agreed to find a better way of conveying this commitment to platform workers.
In consultation with the Fairwork team, the following platforms agreed to implement changes to their policies or practices:
2.1: Sweepsouth commited to remove personal addresses or Sweepstars from customer invoices
3.1: GetTOD converted their terms and conditions from UK to South African law.
3.1: NoSweat has created a non-technical version of their terms and conditions (T&Cs) to ensure that all workers have a thorough understanding of the contract they are committing to. This has served as a model for M4Jam to adopt a similar approach to their T&Cs.
4.2: SweepSouth released a public commitment to equality, diversity and inclusion (EDI).
5.1: SweepSouth released a public statement confirming their willingness to engage in collective bargaining
In consultation with the Fairwork team, the following platforms agreed to implement changes to their policies or practices:
1.2: GetTOD agreed to pay all workers above the national living wage.
1.2: NoSweat to pay workers above a living wage.
3.1: NoSweat added a simplifying ‘explainer’ to accompany the contract.
4.1: GetTOD clarified disciplinary processes in contract.
4.1: NoSweat documented the grievance channel and process in ‘purchase order’ (contract).
4.2: Sweepsouth committed to develop policy on non-discrimination within the next 12 months.
5.2: GetTOD added a statement on union recgonition added to contract.
In consultation with the Fairwork team, the following platforms agreed to implement changes to their policies or practices:
1.2: NoSweat instituted policy to pay all workers over the minimum wage after costs
2.1: NoSweat changed its buyer terms and conditions so clients on the platform agree to protect workers’ health and safety
4.1: NoSweat developed a portal and process for workers to lodge grievances
5.2: Bottles committed to support the development of a workers’ organisation that could undertake collective bargaining, if one were to exist
Bona, 05 August 2024
Uber drivers are gearing up to challenge the South African division of the global e-hailing service over its rule that new cars on the platform must be no older than three years.
rest of world, 20 May 2024
With crime statistics already high in South Africa, older gig workers find themselves easy targets for theft, hijackings, and attacks.
Daily Maverick, 19 March 2024
Non-unionisation of platform workers continues to keep workers’ pay, safety and working conditions in a poor state. Despite the country’s long trade union history, platforms in South Africa are highly reluctant to formally recognise workers’ unions.
Health & Safety International, 08 February 2024
A study has revealed a lack of basic labour rights for gig workers in South Africa, with workers facing exposure to robbery and car hijacking.
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